Forever Technologies Ltd (“Neodesk”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you use our websites, mobile apps, software, or services (collectively, the “Services”).

By using Neodesk, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

a) Personal Information You Provide

• Account Information: Name, email, phone number, company details, role, billing address.
• Login Credentials: Username and password (stored securely).
• Payment Data: Credit card or bank details processed by third-party payment processors.
• Support Interactions: Chat history, tickets, customer messages, files you upload.

b) Information We Automatically Collect

• Device Data: IP address, operating system, device type, browser, language, time zone.
• Usage Data: Features used, clicks, session length, error logs, referral links.
• Cookies & Tracking: For analytics, personalization, and security.

c) Third-Party Integrations

If you connect Neodesk with WhatsApp, Facebook, Instagram, Messenger, or other platforms, we collect:

• Profile and account identifiers.
• Messages sent/received through integrations.
• Metadata necessary to deliver the service.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Services.
• Authenticate and manage user accounts.
• Respond to inquiries and provide customer support.
• Enable communication across integrated platforms (WhatsApp, Facebook, etc.).
• Process payments, billing, and subscription management.
• Personalize your experience and improve usability.
• Conduct analytics and measure performance.
• Send product updates, offers, and communications (only with consent where required).
• Prevent fraud, abuse, and security incidents.
• Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal data. We may share information only as follows:

• Service Providers: Hosting, analytics, payment processors, customer engagement tools.
• Sub-Processors: Contracted vendors who process data on our behalf under strict confidentiality.
• Business Transfers: In mergers, acquisitions, financing, or sale of assets.
• Legal Compliance: To respond to legal requests, subpoenas, or government investigations.
• Affiliates and Partners: For providing integrated or co-branded services.

4. Data Retention

We keep personal data only as long as needed for the purposes described in this policy:

• Account information is retained while your account is active.
• Payment records are retained as required by tax and financial regulations.
• Support tickets and logs are retained for service quality and legal obligations.

When no longer required, data is securely deleted or anonymized.

5. Security of Your Data

We use administrative, technical, and physical safeguards to protect your information:

• Encryption of data in transit and at rest.
• Firewalls and intrusion detection.
• Access controls and authentication measures.
• Regular audits and security testing.

However, no system is 100% secure. We encourage you to use strong passwords and limit account access.

6. Cookies & Tracking

We use cookies, pixels, and similar technologies to:

• Remember login and preferences.
• Measure traffic and usage trends.
• Deliver relevant marketing.
• Enhance security.

You can manage cookies in your browser, but disabling them may affect Service functionality.

7. International Data Transfers

Your data may be transferred to and stored in countries outside your residence. We ensure adequate safeguards (such as Standard Contractual Clauses under GDPR) to protect your data.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the data we hold about you.
• Correct: Update or correct inaccurate information.
• Delete: Request deletion of your data.
• Restrict/Opt-Out: Limit or object to processing.
• Portability: Request your data in a machine-readable format.
• Withdraw Consent: For optional processing (e.g., marketing).

To exercise your rights, contact us at support@ugmail.site.

9. Children’s Privacy

Neodesk is not directed at children under 13 (or the age of consent in your country). We do not knowingly collect personal data from children. If we learn of such data, we delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. If the changes are material, we will notify you by email or prominent notice in the app.

11. Contact Us

For any questions, concerns, or privacy requests, please contact:

Forever Technologies Ltd
Email: support@ugmail.site
P.O Box 122167, Kampala Uganda