How to Request a Return or Product Exchange on MUGO

How to Request a Return or Product Exchange on MUGO? 

If you're not satisfied with a product you received, MUGO allows you to request a return or exchange under specific conditions.

✅ Steps to Request a Return or Exchange:

1. Locate your order confirmation email that contains your tracking link.
2. Click the link to open your order details page.
3. Tap the “Request Return / Exchange” button under the item you want to return.
4. Fill out the short form describing the reason for your return or exchange.
5. Submit the request and wait for a response from the support team.

? MUGO support will review your request and contact you within 1–2 business days.

? Important Notes:

• Items must be returned in their original condition and within the return window.
• Not all items are eligible (e.g., opened consumables or personalized products).
• Return or exchange approval depends on product condition and reason.